Shipping policy

Please allow 10–20 days for the production and shipping of your order. Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking will be updated as your order is processed and shipped.

BZ31 DROP SHIPPING: Items from this drop will not ship until after the official release—not after the early-access period.

If you have any questions or need an update on your order, please contact us at support@thirtyonehats.com or submit a message through our Contact Us page.

 

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Tracking & Delivery Issues

Once your order has been shipped and a tracking number has been provided, any delivery issues — including lost, stolen, or delayed packages — must be handled directly with the shipping carrier. The carrier’s contact information will be included in your shipping confirmation email.

ThirtyOne Hats is not responsible for lost or stolen packages marked as delivered. We recommend reaching out to the carrier as soon as possible in such cases.